Timothy D. Landry, Ph.D.

Timothy D. Landry, Ph.D.

Associate Professor of Marketing

Office: Business Administration Bldg. 355
Phone: 256.824.6827
Email: tim.landry@uah.edu
Homepage: http://cba.uah.edu/landryt/

Education

  • University of Missouri, Ph.D., 2001
    • Major: Marketing
    • Minor: Social Psychology
  • Baylor University at Waco, M.B.A., 1994
    • Minor: Business Information Systems
  • University of North Texas at Denton, B.B.A., 1991
    • Major: Industrial Marketing
    • Minor: Management

Academic Experience

  • Associate Professor, University of Alabama in Huntsville, 2008 - present
  • Assistant Professor, University of Oklahoma, July 2002 - July 2008
  • Assistant Professor, Florida State University, August 2001 - May 2002

Professional Experience

  • Branch Manager, Entré Computer Center, Plano, TX - December 1994 - June 1995
  • Sales Consultant, Entré Computer Center, Waco, TX - August 1992 - December 1994
  • Sales Consultant, Texas Microcomputers, Richardson, TX - August 1990 - May 1992

Teaching Interests

  • Buyer Behavior
  • Sales
  • Marketing Research
  • Electronic Marketing
  • Retailing

Research Interests

  • Customer relationships and interpersonal dynamics in sales and service encounters
  • Retailing and Electronic Business — customer relationships, communities, online assurances and security
  • Technology’s impact on boundary spanning employees
  • Consumer welfare

Publications

  • "Services’ Influence on Minority Portrayals in Magazine Advertising," Elten Briggs, Timothy D. Landry and Ivonne M. Torres, Journal of Services Marketing 2010, forthcoming Volume 24 (3).
  • "Patronage in Continually Delivered Business Service Contexts," Elten Briggs, Timothy D. Landry and Patricia J. Daugherty, Journal of Business Research, 2007, Volume 60 (11).
  • "Retail Online Assurances: Typology Development and Empirical Analysis," Todd J. Arnold, Timothy D. Landry and J. Kenneth Reynolds, Journal of Marketing Theory and Practice, 2007, Volume 15 (4).
  • "How Sales Controls Affect Job-Related Outcomes: The Role of Organizational Sales-Related Psychological Climate Perceptions," Kenneth R. Evans, Timothy D. Landry, Po Chen Li, and Shaoming Zou, Journal of the Academy of Marketing Science, 2007, Volume 35 (2).
  • "Beyond Just Being There: An Examination of the Impact of Attitudes, Materialism, and Self-Esteem on the Quality of Helping Behavior in Youth Volunteers," Elten Briggs, Timothy D. Landry and Charles Wood, Journal of Nonprofit and Public Sector Marketing, 2007, Volume 18 (2).
  • "The Effects of Polychronic Orientation Upon Retail Employee Satisfaction and Turnover," Aaron Arndt, Todd J. Arnold, Timothy D. Landry, Journal of Retailing, 2006, Volume 82 (4).
  • "A Compendium of Sales-Related Literature in Customer Relationship Management: Processes and Technologies with Managerial Implications," Timothy D. Landry, Todd J. Arnold, Aaron Arndt, Journal of Personal Selling and Sales Management, 2005, Volume 25 (3).
  • "Control Systems’ Effect on Attributional Processes and Sales Outcomes: A Cybernetic Information Processing Perspective," Eric Fang, Kenneth R. Evans, Timothy D. Landry, Journal of the Academy of Marketing Science, 2005, Volume 33 (4).
  • "Retailer Community Embeddedness and Consumer Patronage," Timothy D. Landry, Todd J. Arnold, and John Stark, Journal of Retailing and Consumer Services, 2005, Volume 12 (1).
  • "Susceptibility Audits: A Tool for Safeguarding Information Assets," John Hale, Timothy D. Landry, Charles Wood, Business Horizons, 2004, Volume 47 (3).
  • "Boundary Spanners’ Satisfaction with Organizational Support Services: An Internal Communications Perspective," Simona Stan, Timothy D. Landry and Kenneth R. Evans, Journal of Relationship Marketing, 2004, Volume 3 (2).
  • "Disclosure and Its Reciprocity as Predictors of Key Outcomes of an Initial Sales Encounter," Richard Jacobs, Kenneth R. Evans, Robert E. Kleine III and Timothy D. Landry, Journal of Personal Selling and Sales Management, 2001,Volume 21 (1).
  • "How First Impressions of a Customer Impact Effectiveness in an Initial Sales Encounter," Kenneth R. Evans, Robert E. Kleine III, Timothy D. Landry and Lawrence A. Crosby, Journal of the Academy of Marketing Science, 2000, Volume 28 (4).

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